Privacy Policy

HomeworkSphere.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use the HomeworkSphere.com website and our related services. By accessing or using the Website and/or Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not access or use our Website or Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

  1. Account Registration Data
  • When you register for an account, you voluntarily provide personal details including:
  • Full name
  • Email address
  • Phone number (optional)
  • Date of birth or age verification (to confirm eligibility)
  • Password (stored securely, see Section 6)
  • You also may provide billing information (e.g., credit card number, billing address, PayPal credentials) when placing orders. We do not store full payment card details on our servers; instead, we rely on secure, PCI-compliant third-party payment processors.
  1. User Content
  • As a Student, you submit assignment instructions, documents, drafts, rubrics, or other academic materials (collectively, “User Content”).
  • As a Tutor, you provide solutions, feedback, comments, and revisions to Users (“Tutor Content”).
  • Any messages, chat logs, or communications exchanged between Users and Tutors are stored to fulfill orders and for quality assurance.
  1. Customer Support and Communications
  • If you contact us (via email, chat, phone, or social media), we collect the information you provide to resolve issues, answer questions, or process refund or revision requests. This may include correspondence content and any attachments.
  1. Marketing and Surveys
  • If you opt in, you may receive promotional messages, newsletters, or survey invitations. You provide explicit consent by checking opt-in boxes or otherwise expressing a willingness to receive marketing communications.

1.2 Information Collected Automatically

  • Device and Usage Data
  • When you access or use our Website, we automatically collect certain information about your device and how you interact with our Services, including:
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers (e.g., device ID).
  • Usage Information: Pages viewed, time spent on each page, clickstream data, referring/exit URLs, and date/time stamps.
  • Technical Data: Log files, crash reports, and any errors encountered.
  • Cookies and Similar Technologies
  • We use cookies, web beacons, local storage, and similar tracking technologies (“Cookies”) to improve your experience and gather analytics. Cookies may be:
  • Essential Cookies: Required to enable core site functionality (e.g., login sessions, shopping cart).
  • Analytics Cookies: Help us understand how Users navigate and interact with our Website (e.g., Google Analytics).
  • Advertising Cookies: Collect information about your browsing habits to present relevant ads on this and other sites.
  • You may control or disable Cookies via your browser settings; however, disabling essential Cookies may impair Website functionality.

1.3 Information from Third Parties

  1. Social Media
  • If you choose to log in via third-party social media accounts (e.g., Google, Facebook), we collect your name, email address, and profile picture as provided by the social platform.
  • We do not receive your social media password. You may revoke our access at any time via your social media account settings.
  1. Payment Processors
  • We rely on third-party payment processors (e.g., Stripe, PayPal) to collect billing and transaction data. While these processors collect and store your payment method details, we only receive confirmation of payment success or failure and basic transaction metadata (e.g., transaction ID, order ID).
  1. Analytics and Advertising Partners
  • We may share aggregate, non-identifiable information with analytics or advertising partners to optimize our Website and marketing efforts. These entities may drop additional Cookies on your device when you visit our Website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  1. To Provide and Maintain Services
  • Process and fulfill orders, deliver academic assistance, facilitate communication between Students and Tutors, and enforce our Terms of Use and policies.
  • Verify user eligibility and prevent unauthorized access.
  1. To Improve User Experience
  • Analyze usage patterns to optimize Website performance, identify bugs, and enhance features and site navigation.
  • Personalize content, recommendations, and promotions based on your preferences and interactions.
  1. To Communicate with You
  • Send transaction emails (e.g., order confirmations, account notifications, password resets).
  • Respond to customer support inquiries, revision requests, or refund disputes.
  • Provide updates, newsletters, or marketing communications—only if you have opted in and can opt out at any time.
  1. For Billing and Payment Processing
  • Verify and process payments through secure third-party processors.
  • Maintain records of transactions, refunds, or chargebacks to comply with legal or tax obligations.
  1. For Quality Assurance and Fraud Prevention
  • Monitor Tutor performance and User satisfaction; collect ratings and reviews.
  • Detect and prevent fraudulent or suspicious activities, including multiple account creation, payment fraud, or academic dishonesty.
  1. To Comply with Legal Obligations
  • Cooperate with law enforcement or regulatory agencies in response to valid legal processes (subpoenas, court orders).
  • Enforce intellectual property rights or resolve disputes (e.g., DMCA takedown requests).
  • Retain records to meet data retention requirements under applicable laws.
  1. For Research and Development
  • Conduct statistical, demographic, or educational research using aggregated, de-identified data.
  • Test new features, A/B experiments, or product enhancements.
  1. SHARING YOUR INFORMATION

We may share your information in the following circumstances:

3.1 With Third-Party Service Providers

  • Payment Processors: To process credit card payments, refunds, and chargebacks (e.g., Stripe, PayPal).
  • Hosting and Infrastructure Providers: To maintain and secure our servers, databases, and Website functionality (e.g., AWS, Google Cloud).
  • Customer Relationship Management (CRM) and Email Providers: To send transactional and marketing communications (e.g., Mailchimp, SendGrid).
  • Analytics and Advertising Partners: To collect aggregated usage metrics and provide targeted advertising (e.g., Google Analytics, Facebook Pixel).

These service providers are contractually obligated to maintain the confidentiality of your personal data and may only use it for the purposes for which it was disclosed.

3.2 With Tutors and Experts

  • Order Fulfillment: When you place an Order for academic assistance, we share relevant portions of your User Content (e.g., assignment prompt, rubric, draft) and your contact or account email with the assigned Tutor so they can prepare and deliver the requested Solution or guidance.
  • Revisions and Feedback: We may share your instructions, feedback, and clarifications with the Tutor to facilitate revisions.

3.3 With Other Users

  • Ratings and Reviews: When you provide a rating or review of a Tutor, your username or first name may appear alongside your comment.
  • Forum or Community Content: If and when we operate discussion boards, chat rooms, or community features, any information you post may be accessible to other Users. Do not post private or sensitive data in public forums.

3.4 For Legal and Safety Reasons

  • Law Enforcement: We may disclose personal information if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or respond to an emergency.
  • Protecting Rights: To enforce our Terms of Use, protect the safety of our Users or the public, or prevent fraud.

3.5 Business Transfers

  • Corporate Transactions: If HomeworkSphere.com undergoes a merger, acquisition, restructuring, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our Website, email, or other communication channel if such a transfer occurs and becomes subject to a different privacy policy.

4. YOUR CHOICES AND RIGHTS

4.1 Access, Correction, and Deletion

Subject to applicable law, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correct: Update or correct inaccurate or incomplete personal information.
  3. Delete: Request erasure of your personal information, unless retention is required for legal or legitimate business purposes (e.g., record-keeping for tax compliance, dispute resolution, or prevention of fraud).
  4. Restriction of Processing: In certain jurisdictions, you may ask us to limit how we use your personal data.

To exercise these rights, please contact us at info@HomeworkSphere.com. We may require proof of identity before granting access or making changes.

4.2 Opting Out of Marketing Communications

  • If you no longer wish to receive promotional emails, newsletters, or surveys, you can opt out by:
    1. Clicking the “unsubscribe” link at the bottom of any marketing email.
    2. Adjusting your communication preferences in your Account settings.
    3. Contacting us at info@HomeworkSphere.com.
  • Even if you opt out of marketing communications, we will continue to send you transactional messages related to your account, Orders, or support inquiries.

4.3 Cookies and Tracking

  • Most web browsers are set to accept Cookies by default. You may change your browser settings to refuse Cookies, delete existing Cookies, or to notify you when a Cookie is set. However, blocking or deleting Cookies may limit your ability to use certain features of the Website.
  • To learn more about managing Cookies, please visit org for detailed instructions on how to control Cookies in popular browsers.

4.4 Do Not Track Signals

  • Some browsers transmit “Do Not Track” signals to websites, indicating that you do not want your online activity tracked. Our Website currently does not respond to such signals; we continue to use Cookies and tracking technologies in accordance with this Privacy Policy.

5. DATA SECURITY

5.1 Administrative, Technical, and Physical Safeguards

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to:

  1. Encryption: Use of Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocols to encrypt data in transit between your device and our servers.
  2. Access Controls: Role-based access restrictions within our organization; only authorized personnel with a legitimate business need can access personal data.
  3. Firewalls and Intrusion Detection: Firewalls, intrusion detection, and prevention systems to protect our network and infrastructure.
  4. Data Backup: Regular backups of databases and critical systems to mitigate data loss.
  5. Employee Training: Ongoing training on data privacy and security best practices for all employees and independent contractors.

5.2 No Guarantee of Security

While we strive to employ commercially reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach, we will notify you and any applicable regulator in accordance with local laws and our incident response plan.

6. DATA  RETENTION

  • We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.
  • Account Information: We retain registration and billing information for as long as your account is active or as needed to provide Services, comply with legal obligations (e.g., tax reporting), resolve disputes, and enforce our agreements.
  • User Content: We retain assignment files, Tutor deliverables, and communications for up to seven (7) years, unless you request earlier deletion and no legal obligation requires otherwise.
  • Anonymized/Aggregated Data: Data that has been de-identified or aggregated for research, analytics, or business intelligence may be retained indefinitely.

7. INTERNATIONAL DATA TRANSFERS

HomeworkSphere.com is based in United Kingdom, and your information may be processed and stored on servers located in United Kingdom or in other jurisdictions where we or our service providers maintain facilities. If you are accessing our Website or Services from outside United Kingdom, your personal information may be transferred to, stored, and processed in a country with different data protection laws. By using the Website or Services, you consent to the transfer, storage, and processing of your personal data as described in this Privacy Policy. We will take steps to ensure that such transfers are made in compliance with applicable laws (e.g., using Standard Contractual Clauses or other transfer mechanisms recognized by applicable regulators).

8. CHILDREN’S PRIVACY

  • Our Services are intended for individuals aged 18 and above. We do not knowingly collect or solicit personal information from children under the age of 13.
  • If you are between 13 and 18, you may use our Services only with the involvement and supervision of a parent or legal guardian who is at least 21 years old. We require that a parent or guardian review and consent to this Privacy Policy on behalf of the minor.
  • If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information from our records.

9. THIRD-PARTY LINKS AND SERVICES

  • Our Website may contain links to third-party websites, services, or applications (“Third-Party Services”) that are not owned or controlled by HomeworkSphere.com. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of any Third-Party Service. We encourage you to read the privacy policies of any website or service you visit.
  • We may share certain information (e.g., aggregated analytics data, Cookies) with third-party advertising networks or social media platforms when you interact with embedded content or advertisements. These third parties may use tracking technologies independently of our policies.

10. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy from time to time to reflect changes in our information practices, legal requirements, or Service offerings. When we make changes, we will:
    1. Update the “Last updated” date at the top of this Privacy Policy.
    2. Post the revised Privacy Policy on our Website and, if the changes are material, provide a prominent notice (e.g., banner notification, email to registered Users).
    3. If the changes affect how we process your previously collected personal information, we will obtain additional consent if required by law.
  • Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised Privacy Policy.

11. YOUR CALIFORNIA PRIVACY RIGHTS (IF APPLICABLE)

If you are a California resident, the California Consumer Privacy Act (“CCPA”) grants you specific rights regarding your personal information. This section supplements the information above and applies only to residents of California.

11.1 Information We Collect (Under CCPA Definitions)

  • Categories of Personal Information Collected:
  • Identifiers (name, email, phone number, IP address)
  • Commercial information (transaction history, payment information)
  • Internet or other electronic activity (browsing history, search history, Cookies)
  • Professional or employment-related information (Tutor credentials, educational background)
  • Inferences drawn from other personal information (preferences, behavior)
  • Sources of Personal Information:
  • Directly from you
  • Automatically through our Website and Services
  • From third parties (social login providers, payment processors, analytics partners)

11.2 Your CCPA Rights

  • Right to Know: You have the right to request disclosure of the specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom it is shared.
  • Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions (e.g., retention necessary to complete your Order, comply with legal obligations, or defend legal claims).
  • Right to Opt-Out of Sale: We do not sell your personal information for monetary consideration. However, if we ever undertake a transaction that constitutes a “sale” under the CCPA, you will have the right to opt out.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

11.3 How to Exercise Your CCPA Rights

  • To exercise any CCPA right, please submit a verifiable consumer request by emailing info@HomeworkSphere.com. We will verify your identity before processing your request. We will not discriminate against you for exercising your rights under the CCPA.

12. INTERNATIONAL USERS

Our Website and Services are offered in the United Kingdom and other countries. If you choose to access our Website or Services from outside the United Kingdom, please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers, service providers, or business partners are located. Data protection laws in those jurisdictions may differ from your home country. By providing your personal data and using our Services, you consent to such transfers and processing.

13. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles. Any dispute arising out of or relating to this Privacy Policy shall be subject to the dispute resolution procedures set forth in our Terms of Use.

14. CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: info@HomeworkSphere.com
  • Mailing Address:
    info@homeworkSphere.com
    United Kingdom

We will endeavor to respond to your inquiries within 30 days, or as required by applicable law.

Acknowledgment
By using our Website and Services, you acknowledge that you have read this Privacy Policy, understand its contents, and consent to the collection, use, disclosure, and storage of your personal information as described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of the Website and Services immediately.

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